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Services - Gold Service Plan

One Preventative Maintenance Visit per year
  • Designed to keep your system running at Peak performance
  • Optional 2nd Preventative Maintenance Visit
Breakdown Repair
  • Trained Service Engineers
  • Certified Parts
  • Travel to site
  • All on-site labour rate
Priority Response
  • Typically within 48 hours of your initial call
Telephone Support
  • Talk directly to an engineer for technical support
Consumable Parts included
  • PM Consumables including lamp change, seals, filters
Off Site Workshop
  • Off-site workshop repair available with trained engineers at reduced hourly rate
Performance Qualification - Optional
  • Validation for GMP or GLP labs
Training - Optional
  • HPLC front line maintenance
  • Instrument familiarization
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